Payment & Shipping Information

If you'd like to avoid the rush fee, you may check out my "In Stock" page (click HERE to get there) to see if there's anything pre-made that will work for your ensemble that I can ship out to you immediately (only in-stock items can be shipped right away without requiring rush fees).


CANCELLATION OF AN ORDER
Once your order arrives, I must print out the order, create a client profile card for you, create an identity for each item you've purchased and add each item to both your file card and my running log of purchased items, email you to confirm the order and notify you of your final totals and estimated ship date, add your order to my production rotation, and process your payment via my credit card terminal (if this is the method you're paying by - this results in non-refundable manual terminal entry fees). The process takes anywhere between 30 and 45 minutes, depending on the size of the order. For this reason, orders cancelled after they have been formally processed and confirmed will be subject to a 10% processing fee, which will be deducted from your refund total. Please be sure you really want it before you buy it!


MY POLICIES FOR RETURNS, REPAIRS, AND ALTERATIONS
* All items shipped are made according to the details and images shown with the items in my catalog. "What you see is what you'll get", just as the saying goes.
On the rare occasion, I may goof up and make an error whilst assembling your piece(s) - if this occurs, please let me know right away so that I am able to fix the problem.

If you aren't sure if the item you're ordering will work for what you need it for, please contact me BEFORE you place your order, or at least contact me very, very shortly thereafter.
When in doubt, you may purchase any materials as samples via my "A La Carte" page.
Once I start working on filling your order, you have lost your chance for cancelling the order.

If, for some reason, what you receive ultimately will not work for what you need it for, you may return the item(s) for a partial refund or alteration, as long as the returned item(s) meet the requirements listed below.

In order to receive any refund for item(s) returned
(minus any fees), you must:

1. Contact me within 4 days of receiving the package, stating the specific reason for the return, the current condition of the piece(s), and whether you'd like the piece(s) altered or not. I will typically get back to you within 24 hours of receiving your message.

2. Return the piece(s) back to me within 7 days of receiving my response. BE SURE TO PROPERLY PACKAGE THE ITEM(s) using a sufficient amount of cushioning material around the item(s) being returned, such as packing peanuts or crumpled newspaper packed TIGHTLY around your returned merchandise. These pieces are to be considered FRAGILE, and should be packaged for shipping with that in mind.

Please, please, please DO NOT SHIP RETURNS AND REPAIR JOB ITEMS BACK TO ME IN BUBBLE ENVELOPES!!!!!
If I receive a return or repair item that is packaged in anything other than a nice, sturdy CARDBOARD BOX that DOES NOT CONTAIN LOOSE, RATTLING JEWELRY PARTS, I will likely return it to you unopened, and we can start the whole process over again. I simply cannot stress this enough: Items do get damaged in transit if they are not carefully and thoughtfully prepared for travel!!!

If the item arrives to me damaged due to poor packing:
A. you will not be eligible to receive a refund, or your refund amount may be significantly reduced
B. you may be charged for repairing the piece(s) if you're having them altered and returned to you

* For items returned within the 7 days allowed:
In all cases of returns (meaning that you choose not to have the piece altered, but to return the merchandise for partial refund instead), any and all shipping/processing and rush order charges that were applied to the order are NON-refundable, and, because your item was handmade specifically for you by me after you ordered it, a 20% restocking fee will be deducted from your refund amount.

* For items returned past the 7 days allowed:
In all cases of returns (meaning that you choose not to have the piece altered, but to return the merchandise for partial refund instead), any and all shipping/processing and rush order charges that were applied to the order are NON-refundable, and a 40% restocking fee will be deducted from your refund amount.

* For items returned past 30 days:
No refund will be issued, no exceptions.

3. Each item returned will be given a thorough inspection before any refund is issued.
Of course, only UNWORN, UNUSED, and UNMODIFIED items may be returned for refunds!
For any item(s) that is returned to me in a state that has been altered in any way from how it was when you received it, NO REFUND WILL BE ISSUED for the item(s).
NO EXCEPTIONS!

For items that you wish to have altered or repaired:

There will be a small fee charged for alteration service:
* Repairs made to pieces that have been damaged during wear and/or transit (whilst en route to me for repairs - see packaging instructions above) have a fee of 15% of the item's retail price plus return shipping/processing costs. In any case where several of the components are lost and/or damaged, the replacement components' prices will be added to the cost of the repairs, and will be charged in accordance to the prices shown on my "A La Carte Items" page.
* Color changes made to stones have a fee(s) of 15% of the item's retail price.
* Color changes made to pearls have a fee(s) of 25% of the item's retail price.
* Color changes made to metal components have a fee(s) of 35% of the item's retail price, as the entire piece(s) will need to be reworked from scratch in order to make the change for you.
* Color changes made to feather components have a fee(s) of 35% of the item's retail price, as the entire piece(s) will need to be reworked from scratch in order to make the change for you.
* Size changes are priced according to the length of the addition, the number of strands in the design, and the sizes and types of the beads used in the design.

You will be given a TENTATIVE price for each piece to be altered upon sending me notification of your needs via e-mail.
You will receive a FORMAL repair/alteration price once the item(s) has arrived and inspected for damages.

A $5.00 return shipping fee will be applied to alteration/repair shipments.


DAMAGED ITEMS
If, by some chance, an item is damaged upon receipt, you must let me know within 36 hours of the package's USPS documented delivery time, telling me exactly what the damage is and what the condition of the box was when you received it, sending a photo of the damage if at all possible. I will contact you right away regarding the next step in the process of returning the item for repair.


WHOLESALE/DISCOUNT INQUERIES
Each Sapphire & Sage piece has been made by hand, by me. These items are not mass-produced. Each piece treated as a custom order - it is made just for you, with the highest quality in materials and workmanship. If a particular item requires one hour to complete, then making ten of that item will take me ten hours. I do not receive large volume discounts on my supplies, so there is no large volume discount available to pass on to you, regardless of the number of pieces you are purchasing. For these reasons, I cannot offer discounts on any one-time orders totaling less than $1,000.00 before shipping/processing charges are applied, and I cannot accept initial wholesale orders totaling less than $1,000.00 before shipping/processing charges are applied.

Any order totaling $1,000.00 or more before shipping/processing will be granted a 20% discount, only if I have a minimum of 12 weeks to complete the order. No discounts will be given to orders needing to be filled in less than 12 weeks' time.

Wholesale clients' subsequent orders would be subject to a 20% discount to the total before shipping/processing charges are applied, and would have minimums of $200.00 per subsequent wholesale/discounted order.
Please remember that each piece is made by hand by me, so filling the order will be done as quickly as possible, but will likely take a minimum of 5 weeks to complete.
If you have any further questions on my discount policies, please contact me.


STILL HAVE QUESTIONS?
Questions can be directed to me via email at sapphireandsage @ neo.rr.com (remove the spaces)